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Shipping and Delivery

Orders over £75 (Excluding VAT) in UK mainland are eligible for free delivery, zones 2, 3,  4, 5 & 6 receive free delivery on orders over £140. 

Our aim is to dispatch all orders received before 15.00pm the same day so your goods are received on the next working day. 

You can now track your order with us via e-mail, when setting up your online account with us, please let us know which option you would prefer. If you already have an account, contact us on 0333 222 9943 or smartexpress@morelli.co.uk and update us on your preference.

Due to the restrictions applied by Air Transport Association (IATA) we are unable to dispatch dangerous, hazardous or prohibited goods on a 24hour service to the Scottish Highlands and the offshore Islands orders containing these goods will be dispatched on a 2-3 day service.


DELIVERY CHARGES - Prices quoted exclude VAT

Service Service Description & Delivery Time Charge Free Delivery Threshold
UK 24 - UK Mainland Next working day. 07:30am – 16:00pm
£4.95 up to 20 kilos (add 0.25p extra per kilo over 20 Kilo’s)
£75
Isle of Wight 48 hour. 07:30am – 16:00pm £17.50 up to 20 kilos (add 0.35p extra per kilo over 20 Kilos) £140
Zone 2 – Scottish Highlands
48 hour. 07:30am – 16:00pm
£17.50 up to 20 kilos (add 0.25p extra per kilo over 20 Kilos)
£140
Zone 3 – Offshore Islands
48 hour. 07:30am – 16:00pm
£17.50 up to 20 kilos (add 0.25p extra per kilo over 20 Kilos)
£140
Zone 4 – Northern Ireland
48-72 hour. 07:30am – 16:00pm
£17.50 up to 20 Kilos only. (add 0.25p extra per kilo over 20 Kilos)
£140
Zone 5 – Dublin & Republic of Ireland
48-72 hour. 07:30am – 16:00pm
£17.50 up to 20 Kilos only. (add £1.20 extra per kilo over 20 Kilos)
£140
Zone 6 – Isle of man/Channel Islands
48-72 hour. 07:30am – 16:00pm
£17.50 up to 20 kilos (add £1.20 extra per kilo over 20 Kilos)
£140

Zones 2,3,4,5 & 6 delivery may be dependent on Postcodes.


ADDITIONAL CHARGES:

Saturday AM £30.00 UK Mainland only 
Next Working Day by 9:00am  £16.75 UK Mainland only
Next Working Day by 12:00am £10.65 UK Mainland only
Three failed attempted deliveries

If no one has been available to accept the parcel after three attempts or no suitable delivery instruction has been left then original shipping fee will be charged again.


Whilst we monitor stock levels daily we occasionally are unable to complete an order, if this happens you will be contacted and offered a back order, refund or a alternative product if possible.

For delivery charges to destinations outside of the UK please contact our office on 0333 222 9943 to get a quote or email smartexpress@morelli.co.uk

Very first orders have to be delivered to the cardholders billing address. This enables us to complete the final stage of our security checks any subsequent orders may be sent to a alternative delivery address. If you are not at home or work to sign for your delivery you may request for a neighbour to take in the goods or alternately leave in a safe place. (Goods left will be done so at your own risk)


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